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Support

Answers to common questions, plus direct channels to reach the team 24/7.

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Live chat

Typical reply in under a minute via the floating support widget.

support@plasticshark.io

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Detailed issues and account recovery.

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Status

Live operational status of payments and delivery.

Frequently Asked Questions

Everything you need to know before you buy

Delivery is instant. As soon as your payment is confirmed, the full card details — number, expiry, CVV and any extras — are released to your dashboard and Purchased Cards page. Crypto confirmations typically settle in under a minute; UPI auto-credit is near-instant.

We accept UPI auto-credit plus crypto payments in BTC, LTC, TON and USDT (TRC-20). Prepaid wallet balance can also be used directly at checkout. All funding rails are shown live on the deposit page.

Every session is encrypted end to end, wallets are protected with balance verification before any debit, and payment processing is routed through audited providers. Card data is only ever released to the account that purchased it.

Refunds are issued when a card fails to deliver or does not match its listing. Open a request from the order detail page within 24 hours and our team reviews it. Approved refunds are credited straight back to your wallet balance.